Privacy Policy

The use of ClowID services including the website (www.clowid.com) and the App, as well as social networks and any form included in said services, supposes a treatment of personal data and requires the acceptance of the treatment of the user data in accordance with this privacy policy. In compliance with the Regulation (EU) 2016/679 General Data Protection, information is provided below about the processing of your personal data carried out through this website.

Responsible for the processing of data and contact information

The person in charge is: YSP CONSULTING GROUP AB (hereinafter ClowID)

Registration address: LÅNGÅRDSGATAN 1 21121 MALMÖ, SWEDEN

Contact details of the person in charge: email data_protection@clowid.com

Contact details of the data protection officer:

dpo@clowid.com

For what purpose do we process your data?

Depending on the services used offered through the website and the relationship we maintain with the different users, the processing of their personal data will be necessary, depending on the case, the following:

– Identification and contact data (name, surname, telephone numbers, email, IP, etc.)

– Navigation data (access data, browser data, page accessed, IP, country)

– Data of transactions of goods and services (information contained in the ticket)

– Personal circumstances (country, date of birth, etc.)

– When you use our App: location, information about the device

In the event of completing any of the forms incorporated in our services (web and App), it will be necessary to provide certain personal data indicated as mandatory, which will be processed in accordance with the purposes set forth below.

The collected data will be processed for the following purposes:

PURPOSE OR GROUP DETAILED INFORMATION
User Registration Manage your registration to our platform, as well as provide access to online content and apply measures aimed at the security of the website / App.

When you access our services from your user account on other platforms (Google, Facebook), data communication occurs between these platforms and ClowID.

Ticket Management and Open Publication

 

Management and communication of your purchase tickets between commerce, ClowID and you. You will receive the purchase receipt of the establishment through the ClowID platform on your phone. You can share your ticket on the platform you choose.
Communication and publicity

 

Address your queries and requests through the use of our contact form, as well as through the enabled channels such as the website, our profiles on social networks and others. In your case, sending commercial communications through electronic means.
Advertising through ClowID

 

Sending promotions or advertising alerts from third-party merchants linked through ClowID addressed to APP users through “push” notifications on their device based on merchant parameters, or via email where appropriate.

The location of the user is required for this activity

Data

 

Generation of anonymised statistics from your data collected through the use of this application, intended for ClowID, for business use, as well as for merchants.
Data anonymization

 

Anonymization process of the personal data of users linked to purchases and transactions, for subsequent statistical use and study to improve the application and service. The process will guarantee the complete decoupling of the identity of the users.
Data anonymization

 

Attention, management and support to the users of the App through the different channels made available to them.
Identification of fraud cases

 

Identification of fraud cases, control of the good use of user accounts.
Platform security

 

ClowID logs and registers for the proper technical operation of the platform, as well as the use of the user’s location in the use of the App to guarantee security and control of tickets.

What enables us to be able to process your data?

The data is processed according to the processing activity based on legitimacy that the GDPR grants, specifically:

  • Consent: Art 6.1 a) and Art 9.2 a).
  • Execution of a contract: Art. 6.1 b)
  • Statistical purposes: Art. 9.2.j)
  • Legitimate interest: Art. 6.1 f)
  • Compliance with legal obligations: Art. 6.1.c) + Art.9.2. b)

The legitimacy is detailed below for each purpose:

PURPOSE OR GROUP DETAILED INFORMATION
User Registration The acceptance and consent by the user when registering in our application, as well as the execution of a contract with us and legal compliance by ClowID
Ticket Management and Open Publication Execution of the contract between parties, as well as the legitimate interest of ClowID.

In the case of publication of open tickets, it will be exclusively through your consent, through your publication action on the platform you choose. In no case will ClowID publish open tickets for its users

Communication and publicity

 

We process your data based on our legitimate interests to meet your requests and engage with users to create a community. We understand that this treatment is carried out through your request or voluntary interaction with our channels, so it is beneficial for both parties since we can adequately serve you and meet your expectations.

In the event of maintaining a relationship with you, we process your data based on our legitimate interests to send commercial communications to our members or contacts when there is a contractual relationship and in relation to services similar to those contracted.

Advertising through ClowID

 

The acceptance and consent of the interested party manifested through the ticking of the corresponding box or the activation of the option through the configuration of the App or their device.
Data analysis and statistics We process your data anonymously based on our legitimate interests and for statistical purposes in order to provide and improve our services.
Data anonymization We treat your data anonymously to safeguard your information based on our legitimate interests in order to provide and improve our services.
User support We treat your data based on your consent and our contractual relationship, as well as our legitimate interests to attend to your suggestions or incidents, in order to improve our service and that you can continue to enjoy our application.
Logs and logs We process your data based on our contractual relationship, as well as our legitimate interests in order to improve our service and for you to continue enjoying our application.
Identification of fraud cases

 

We process your data based on the execution of the contract and based on our legitimate interests in order to identify cases of fraud and control the proper use of user accounts.
Platform security

 

We process your data, including the location where appropriate, based on our contractual relationship, as well as our legitimate interests in order to improve our service and ensure the security of the platform so that you can continue to enjoy our application.

We remind you that you have the right to revoke the consent given at any time, for any treatment you have consented to.

To whom can your personal data be transferred?

Recipients: YSP CONSULTING GROUP AB

Some of your data may be transferred when strictly necessary in the following cases:

– When it comes to public administrations in compliance with legal obligations

– The merchant issuing the purchase ticket, if applicable.

– ClowID functionalities use connection systems (APIs) that may involve the communication of some data to the developers of the point of sale software. This communication is necessary for the operation of the service and ClowID does not authorise the use of said data for third-party purposes.

ClowID may provide anonymised statistical information to related merchants as well as other third parties. This is aggregated and completely anonymised information that will not allow the individual identification of the user in any case.

We inform you that the activation of ”push” notifications on your device, always based on your acceptance and consent, involves the use of tools or functions provided by a third party (in this case, ONESIGNAL) necessary for the operation of the service. These functions entail data communication to the provider, as well as an international transfer of your data subject to your authorization.

No additional international transfers are foreseen (outside the European Economic Area), except for storage purposes, and in all based on an adequacy Decision of the European Commission (Commission Implementing Decision (EU) 2016/1250, of 12 of July 2016, in accordance with Directive 95/46 / EC of the European Parliament and of the Council, on the adequacy of the protection conferred by the EU-US Privacy Shield.

How long will we keep your data for? 

 PURPOSE OR GROUP CONSERVATION PERIOD
USER REGISTRATION During the time necessary for the execution of the contract or our relationship, and at least during the time established by the applicable regulations in compliance with our legal obligations.
TICKET MANAGEMENT AND OPEN PUBLICATION

 

During the provision of the service for its provision to the user. Anonymised information may be retained for statistical purposes at a later date.

In the case of Publication of tickets on the platform, the deadline will be the one established on said platform.

COMMUNICATION AND ADVERTISING For the time strictly necessary to meet your requests and manage our community.
ADVERTISING THROUGH CLOWID As long as the consent is valid and the deletion of your data is not requested.
DATA ANALYSIS AND STATISTICS Your data will be processed for the minimum time necessary to proceed with its correct anonymization.
ANONIMIZATION OF THE DATA Your data will be processed for the minimum time necessary to proceed with its correct anonymization.
USER SUPPORT Legal minimum established by regulations.
IDENTIFICATION OF FRAUD CASES For the time strictly necessary to fulfil the purpose of the treatment.
PLATFORM SECURITY Legal minimum established by regulations.

What are your rights regarding the processing of your data? 

Those affected have the right to: access, rectify and delete their data; request the portability of your data; oppose treatment or request its limitation; withdraw the consent given, if any.

To do so, they can send their request in writing or by e-mail to the address of the person in charge, including the reference ”Data protection”.

To facilitate identification, we recommend that the data owner attach a copy of your ID to the application.Affected parties may also make a complaint to the Data Protection Officer, as well as the competent Data Protection Supervisory Authority.

Accuracy and updating of data 

The user must fill in the forms with true, accurate, complete and current data. The user will not enter data corresponding to another person; ClowID will presume that the data has been provided by the owner thereof. The user will be solely responsible for any damage or injury, direct or indirect that may be caused to any person due to the completion of the form with false, inaccurate, incomplete or outdated data or relating to another person.

The user must communicate any changes in the data provided in order to keep their data properly updated.

Information security 

ClowID has taken all legally required measures for the protection of personal data; in addition, it has adopted all the technical devices at its disposal to prevent the loss, misuse, alteration, access or theft of personal data provided by users of the website. The user will keep in mind, however, that Internet security measures are not absolutely inviolable.

Web Analytics

This website uses various analytics to know how it is searched, accessed and used by the public. These analytics may involve the collection of personal data such as IP address, connection location, information about navigation software or hardware, and so on. This information is not associated with users and is used for the sole purpose of obtaining statistical information on the use of the company’s website.

Use of third party functions and add-ons

This website may incorporate functions and add-ons provided by third parties for various purposes, such as: third-party web analytics, third-party maps, third-party videos, social media sharing; etc.

A third-party feature or add-in establishes a direct connection between the user’s browser and third-party-controlled Internet domains, allowing the download and execution of the feature.

Use of the Google Analytics feature provided by Google, Inc.

This website integrates analytical functions of Google Inc. (1600 AMPHITHEATER PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA) to know how it is searched, accessed and used by users. To do this, when using this website the user’s browser establishes a direct connection with the servers of the Internet domain google.com and other Google domains. This allows Google to record user activity as well as information regarding their IP address. Google Analytics uses persistent cookies to compile anonymous statistics about your use of this website, in accordance with the following privacy policy: https://www.google.com/analytics/learn/privacy.html?hl=en_US. By using this website, the user consents to the processing of his data by Google in the manner and for the purposes indicated